Every electric bike sold by BikTron comes with a manufacturer warranty as standard.
What is Covered?
- Most bikes include a 12-month manufacturer warranty — the exact duration may vary by brand and model, check the product page for details
- The warranty covers manufacturing defects in the frame, motor, battery, and electrical components under normal use
What is Not Covered?
- Damage from accidents, misuse, or improper installation
- Normal wear and tear (brake pads, tyres, chains, etc.)
- Damage caused by modifications or use of non-compatible parts
- Cosmetic damage that does not affect function
How to Make a Warranty Claim
Email us at [email protected] with your order number, a description of the issue, and photos or video if you have them. We will review the claim and come back to you within 2 business days.
Our Commitment
We take warranty claims seriously. If your bike has a genuine fault within the warranty period, we will work with the manufacturer to resolve it with a repair, replacement, or refund where appropriate.
Add a Second Year
At checkout you can add a second year of warranty for £119. It is ours rather than the manufacturer's: for twelve months after the manufacturer's cover ends, BikTron covers the same faults on the same terms as above, and you claim it directly from us.
It is not insurance and nothing is underwritten by anyone else. What is not covered above is not covered here either: accident damage, normal wear, modifications, and cosmetic marks that do not affect function.
Your certificate arrives by email on the day your bike is dispatched, carrying a number to quote when you claim. Write to [email protected] with that number, a description of the fault, and photos or video if you have them.
This second year is in addition to your legal rights under consumer law, which it does not affect or replace.
Contact
Email: [email protected]
Phone / WhatsApp: +44 7944 571577