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Customer Support

Have a question about a bike, an order, or a delivery? Fill in the form below and we will get back to you.

We help private customers and businesses with bike choice, specs, payment, shipping, returns and warranty.

Before writing, you may find the answer in our shipping and delivery times or returns policy pages.

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Up to 3 files, 5 MB each. jpg, png, webp or pdf. Photos help us resolve damage or defect claims faster.

We reply within 1 business day, Monday to Friday.

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