Terms & Conditions

These Terms and Conditions apply to all purchases made through biktron.uk. By placing an order, you agree to these terms.

About Us

Store: BikTron
Address: 311 Middlemore Road, Handsworth, Birmingham B21 0AL
Email: info@biktron.uk
Phone / WhatsApp: +44 7944 571577

1. Orders and Payments

Your order is confirmed once payment is received and approved
We accept Visa, Mastercard, PayPal, Klarna, Apple Pay, and Google Pay
All prices on biktron.uk include UK VAT unless clearly stated otherwise
If we cannot fulfil your order due to stock issues or a pricing error, we will notify you and issue a full refund

2. Delivery

We deliver to UK mainland addresses using trusted couriers such as DHL, DPD, UPS, and Parcel Force
Most orders are dispatched within 24 to 72 hours. Delivery typically takes 2 to 7 business days
You will receive tracking details by email after dispatch
If a delivery fails after three attempts and the order is returned to us, additional shipping fees may apply for re-delivery

3. Returns and Refunds

You have 14 days from delivery to request a return. Contact us first to arrange it
Bikes must be unused, in original condition, and returned with all accessories and packaging
Refunds are issued after inspection, usually within 2 to 5 business days
If the return is due to our error, we cover return shipping in full

4. Product Information

We aim to provide accurate product descriptions and images. Colours and finishes may vary slightly due to screen displays or manufacturing updates
Specification details such as range and speed are manufacturer estimates. Actual performance may vary depending on rider weight, terrain, and conditions

5. Warranty

All bikes include a manufacturer warranty. Duration varies by brand and model. The warranty covers manufacturing defects under normal use and does not cover misuse, accidents, or normal wear and tear.

6. Liability

BikTron is not liable for personal injury, loss, or damage resulting from misuse of our products or failure to comply with UK road regulations. Liability is limited to the purchase price of the product.

7. UK Road Regulations

Electric bikes that meet UK EAPC rules (250W motor, max 15.5 mph assisted speed) are road-legal. Riders must be at least 14 years old. Customers are responsible for ensuring they use products in compliance with applicable UK laws.

8. Privacy and Data

Personal data is collected and processed as described in our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of England and Wales.

Contact

Email: info@biktron.uk

Phone / WhatsApp: +44 7944 571577

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