Customer Support

Refunds, Warranty & Assistance

Need help with your recent order? Our support team is here to assist with refunds, warranty claims, or other product-related issues. Please use the form below to start your request.

To initiate a refund or begin a warranty process, complete the form with your order ID, describe your concern clearly, and attach relevant photos or a short video — this helps us review your case quickly and accurately.

For order cancellations or general inquiries, please contact us directly at support@biktron.co.uk or call our support line. This form is intended only for verified orders placed on our official UK website.

Please note: this form does not apply to bikes that have been used or damaged after delivery — such cases are not covered under standard support. Our team will review your submission and respond within 48–72 hours. Thank you for your understanding and trust in BikTron.